Support
How can we help?
Email us and we will reply as soon as we can. Please never send us your pattern or your 12 words. We will never ask for them.
Common questions
I forgot my pattern
On the lock screen, tap Forgot pattern, enter your 12 word recovery phrase, then draw a new pattern.
I lost my pattern and my 12 words
We are sorry, but that vault cannot be opened by anyone, including us. We never hold any keys. That is what keeps your photos private.
How do I move my vault to a new iPhone?
Keep iCloud backup on. On the new iPhone, open ReallyLocked, choose Restore from iCloud, enter your 12 words, then draw a new pattern.
How do I restore my Pro purchase?
Open Settings in ReallyLocked and tap Restore purchases. Use the same Apple Account you bought Pro with.
How do I cancel the yearly plan?
On your iPhone, open Settings, tap your name, then Subscriptions, and choose ReallyLocked Pro. If Pro ends you can still view and export everything.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
How do I delete my iCloud backup?
Turn backup off in ReallyLocked's Settings while you are online. This removes every ReallyLocked backup record from your iCloud.
Why are my screenshots of the app blank?
That is on purpose. Vault screens are hidden from screenshots and screen recordings so nothing private can leak.